Opportunities:Digi is the broadband services brand name of DTV STAR Co., Ltd. We provide high-quality, cutting-edge communication and entertainment technologies to home and business customers in the greater Phnom Penh area.
Position: Head of Technical Support Officer (1)
Category: Technical/AdministrationLocation: Phnom Penh, CambodiaSchedule: Full time
Posting Date: August 2016Closing Date:
• Organizing and managing Technical Customer Support Group: • Inside Support Team (Call Center, System Monitoring, Engineering). • Outside Support Team (Mobile Customer Support Team). • Work closely with all divisions of the Company. • Generate ideas and control targets for improving QoS. • Motivating team to do best support and reach target points. • Organize and provide trainings for the staff. • Well-understand Company and client’s needs, negotiate with customers and all related departments to find a best solution. • Reporting to Chief Technical Officer (CTO)
• Bachelor degree of Management/ Engineering or related fields • Minimum 3 years experience in management of technical support division ISP or Mobile Operator. • Be able to stand on critical situation and to solve any complaints effectively • At least CCNA3 (able to configure VLAN, VTP, Trunk, ACL, IOS...etc) • IP routing (RIP, OSPF, NAT, PAT, ACL, Firewall...etc) • NMS and monitoring tool understanding • Familiar with billing system • Troubleshooting and problem resolution (both hardware and software) • Good command of speaking and writing English • Other language speaking is an advantage
How to apply:Interested applicants having confidence on their work performance and who meet the above criteria should submit or send applications or resume including expected salary, date of Joining along with a current photo and a cover letter to the following address No. 368, Street 163, Sangkart Olympic, Khan Chamkarmorn, Phnom Penh and contact information below.
Application which is not meeting the requirement will be rejected. Company reserves the right to reject application without assigning any reason whatsoever.
Only short listed candidates will be contacted for interviewed
Contact Us:Fixed line: 023 990 390