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Frequently Asked Questions

New customers

Q: How many days to install?

A:

  • A: Usually we complete installation within 3 days from the agreement signing date
Q: What equipment do I need to be connected?

A:

  1.  We will lay cable and provide you with an optical modem, which is the property of Digi.
  2. To be able to connect several devices to the Internet, you will need a Wi-Fi router. If you have one, you can use it, if not, please ask our sales agent about purchasing a device from our range. For more information on Digi routers - CLICK HERE
  3. If you do not want to lay a cable inside your home, we can offer other solutions that allows you to use the electrical network of your building to deliver internet to any place inside your home. More detail you can find at Powerline
Q: Which Internet plan is the best for online games?

A:

  1. You will need to connect your computer by wire or use the latest model Wi-Fi router which supports an "AC" standard.
  2. You will also need a Fixed IP service (available by request at $6/month). For gamers, we suggest our $29.99 plan - its very fast and includes a free Fixed IP.

Existing customers

Q: I've forgotten my Customer ID, how do I find out what it is?

A:

  • You can find your customer ID on the signed Agreement form or contact our Call Center 098/078 777 555 and quote the phone number registered to your account.
Q: I'd like to change location but keep my Digi account, what do I need to do?

A:

  • Please contact our Call Center on 098/078 777 555, to see if there is Digi coverage in your new location, and if so we will reconnect your internet connection at new home.
Q: I used Digi in the past. Can I be reconnected again?

A:

  • Yes, and for returning customers we offer special conditions. Please contact our Call Center on 098/078 777 555 or visit our office at #368, St. 163, Olympic Quarter, Chamkarmorn district, Phnom Penh, Cambodia. Working hours: Mon - Sat: 7:30am - 8pm, Sunday & Holidays: 7:30am - 5pm

Troubleshooting

Q: Why my Internet is slow?

A:

There can be several different reasons:

  1. Please check that no one in your home is downloading large files from Internet (e.g., software updates or torrent downloading).
  2. Please check other devices to see if they are having the same problem (better to test closer to the router). If its just the one device, please try to restarting it.
  3. Please check if the problem exists with several websites as at times some sites may have internal problems that slow them down.
  4. Please try to reboot your router as it will make it work faster.
  5. If you have many users/devices in your home, your current tariff plan may be insufficient to carry such a load, so an upgraded plan may be required. You can contact our Call Center on 098/078 777 555 or see our tariff plans at
Q: Why isn't my Internet working?

A:

  1. Please switch off your router and switch it on again in a few minutes.
  2. Please check your payment status at My account. If your current balance in the negative, you will need to top-up your balance using any of these payment channels (link to How to pay section). Please reboot your router after toping-up your balance.
  3. If none of these help, please contact our Call Center on 098/078 777 555.
Q: When do I need to change my Wi-Fi router?

A:

  1. If your Internet connection is constantly slow or unstable, and these problems still persist even after restarting your router, then you might need a new router.
  2. If your router is more than three years old, it might start to generate errors from time to time making it less effective.
  3. If you have many users, devices or use Internet mainly for video streaming or online games, then we recommend using the latest model Wi-Fi router that supports "AC" standards. See our available options